Shipping policy
SHIPPING & DELIVERY POLICY
At Stiefeld, every pair is carefully prepared and shipped from León, Mexico.
We offer domestic and international shipping to supported destinations, with tracking information provided once your order is on its way.
ORDER PROCESSING
Most in-stock orders are prepared for shipment within 3–7 business days after purchase.
Orders are processed Monday through Friday, excluding Mexican public holidays.
Please note that processing time and shipping transit time are separate.
During busy periods, including product launches, promotional events, and holidays, preparation may take longer.
SHIPPING DESTINATIONS
We ship throughout Mexico, the United States, Canada, and other supported international destinations.
Available shipping destinations and delivery options are displayed at checkout.
If your country is not available at checkout, please contact care@stiefeld.com before placing your order.
SHIPPING CARRIERS & DELIVERY
We primarily ship with DHL Express. Depending on your destination, address, and available services, we may use UPS, FedEx, or another shipping provider.
Estimated delivery times depend on the destination, shipping service, and customs processing.
Delivery dates provided at checkout or by the carrier are estimates, not guaranteed delivery dates.
SHIPPING RATES & FREE SHIPPING
Shipping costs are calculated based on your destination, order details, and available shipping services.
Your final shipping charge will be displayed at checkout before payment.
Complimentary shipping may be available on qualifying orders according to the offers and conditions displayed on our website.
Free-shipping eligibility, destination restrictions, and any exclusions will be confirmed at checkout.
Shipping promotions do not automatically apply to return shipments or voluntary size exchanges.
PREORDERS & MADE-TO-ORDER ITEMS
Some Stiefeld styles are offered as preorders or are produced in limited batches.
Preorder items have different processing and fulfillment timelines from in-stock products.
Please review the estimated fulfillment timeframe on the product page before purchasing.
If your order contains both in-stock and preorder items, fulfillment arrangements may vary.
Any applicable shipping charges or additional arrangements will be communicated according to the options available for your order.
REMOTE AREAS
Some destinations may be classified as remote areas by the shipping carrier.
Additional charges or alternative shipping services may apply.
If we identify an unexpected shipping surcharge that was not included in your original checkout payment, we will contact you before proceeding with any additional charge.
P.O. BOXES & APO/FPO ADDRESSES
We currently do not ship to P.O. Boxes or APO/FPO addresses.
Please provide a valid street address and ensure that all delivery information is accurate.
TRACKING YOUR ORDER
Once your order has shipped, you will receive a shipping confirmation email with your tracking information.
Tracking updates may take some time to appear after the carrier collects the package.
CUSTOMS, DUTIES & IMPORT TAXES
International customers are responsible for all applicable customs duties, import taxes, VAT, brokerage fees, customs clearance charges, and any additional fees imposed by their destination country.
These charges are not included in the product price or standard shipping fees unless explicitly stated otherwise at checkout.
Customs authorities and shipping carriers determine the applicable charges. Stiefeld does not control these amounts.
Customers are responsible for providing accurate shipping and customs information and for paying any outstanding import charges required to release their shipment.
Please check your country's import regulations and potential charges before placing your order.
Customs inspections and clearance procedures may cause delivery delays beyond our control.
DELAYED, LOST OR DAMAGED PACKAGES
If your package is delayed, appears lost, arrives damaged, or is marked as delivered but cannot be located, please contact care@stiefeld.com with your order number and tracking information.
We will review the situation and help investigate it with the shipping carrier.
If your package arrives damaged, please keep the original packaging and photograph the damage and product condition before disposing of any materials.
Any remedies will be handled according to the circumstances of the shipment and applicable consumer protection laws.
RETURNS & EXCHANGES
Shipping charges associated with voluntary returns and exchanges are governed by our Returns & Exchanges Policy.
Please review the policy before requesting a return or size exchange.
https://stiefeld.com/policies/refund-policy
CONTACT US
For questions about shipping, tracking, or your delivery:
https://www.stiefeld.com/pages/contact
Stiefeld Boots
Handcrafted in León, Mexico.
