Wholesale Terms & Conditions
Review the terms, policies, and minimums for becoming a wholesale partner with Stiefeld Boots.
HOW TO PLACE AN ORDER
Please use the Wholesale Linesheet link on our website to place a wholesale order. MOQ should be respected at all times due to international shipping and to help the Retail client get the lowest shipping rates. By placing an order, you accept these Terms & Conditions.
PAYMENT CURRENCY
Stiefeld accepts payments in USD currency.
PAYMENT METHOD
The invoice must be paid upfront to place an order. The Wholesaler can choose a payment method listed below at checkout.
- Visa & Mastercard
- PayPal (American Express, Visa & Mastercard)
PRODUCTION TIMELINE
Once the payment is received in Stiefeld’s bank account, production of the products placed will begin. Please read the product description for the Estimated Time of Production.
ORDER PROCESSING
Orders should be processed within 3-7 business days until shipped (Dropped at shipping company/picked up by shipping company).
SHIPPING OPTIONS
The Wholesale Account may choose whether or not to use Stiefeld’s shipping account. USA, Canada, and United Kingdom only.
There are two options:
- The Wholesale Account will be charged for the shipping fee included in the invoice.
- The Wholesale Account may use their shipping carrier account of their choice. Please contact us via our chat plug in or tu care@stiefeld.com.
In our shipping box you can include: 12 pairs of Aurora, or 24 pairs of sandals/mules, or 15 pairs of sneakers, or 8 pairs of the Lorraine Boots.
Our DHL account offers a special fee for orders over 50 kg, translated to two shipping boxes (24 pairs of the Aurora boots, 48 sandals/mules, or a mix).
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges will be applied once your order is ready to ship, and will be displayed as TBC - To Be Confirmed at checkout.
As reference, the shipping fee for a box of 12 pairs of the Aurora boots is approximately $230.12* USD.
When placing an order, please select from the following shipping options:
- DHL Express
- DHL Express (Special fee for orders over 50kg)
- Wholesale Shipping Account (
Please note that if DHL detects your address as a remote area, there will be an additional fee of $31.82* USD, which will be charged once your order is ready to ship.
Once your order ships, we will share the original DHL receipt with our wholesale account. This ensures transparency and assures our clients that everything is fair.
Delivery estimates range from 3 to 7 business days. Please be aware that delays can occur.
*Changes may apply
SHIPMENT CONFIRMATION ORDER
You will receive a shipment confirmation email containing your tracking number once your order is shipped.
CUSTOMS, DUTIES, AND TAXES
STIEFELD is not responsible for any duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
RETURNS
Please inspect all products immediately upon arrival.
Returns must be advised in writing directly to Stiefeld’s email address no more than five days from delivery date quoting invoice number and reasons. No returns will be accepted if advised after and without Stiefeld prior approval.
Stiefeld does not cover any shipping costs and/or fees.
Please email us with details of the product prior to returning it.
Return wont apply if product(s) are held more than 10 days. Applies to damages caused by manufacturing only.
MANUFACTURER’S SUGGESTED RETAIL PRICE
Products purchased from Stiefeld should only be sold at the manufacturer’s suggested retail price (MSRP) or above, unless the retail client initiates a sale event. In such cases, the sale must be clearly indicated as a "Sale" with the original price displayed, and it should be for a short, specified period of time. No permission is required for discount sales or special events in your online store or physical storefront. However, discounts or sales are not permitted during events.
